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EAGLECREST RECOVERY PRIVACY POLICY

Effective Date: 04/01/19

Last Modified: 02/01/26

 

Privacy Policy

Effective Date: April 1, 2019
Last Updated: February 2, 2026

At EagleCrest Recovery, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit a form, or opt in to receive communications from us.

Information We Collect

When you submit a form, request a confidential consultation, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Information you voluntarily submit regarding treatment needs

This information is collected so our admissions team can contact you about detox, residential treatment, IOP, stabilization services, alumni support, or other recovery resources available in Benton County and Washington County, Arkansas.

How We Use Your Information

We use your information to:

  • Respond to your inquiry about addiction treatment services
  • Provide information about detox, residential treatment, IOP, and related services
  • Communicate with you via phone, email, or SMS when you request contact
  • Provide admissions and customer support

Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, CRM management, or call tracking platforms, is permitted only as needed to provide services.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Third-Party Service Providers

We use secure platforms to help operate our services, including:

  • Salesforce (CRM)
  • CallTrackingMetrics (call and form tracking)
  • Email communication platforms for admissions follow-up

These providers only access information as needed to perform services on our behalf.

Cookies and Tracking

We use cookies and standard analytics tools to understand website usage and improve user experience. This data does not include personal contact details.

Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information.

Your Consent

By submitting a form on our website, you consent to the collection and use of your information as described in this policy.

Contact Us

If you have questions about this Privacy Policy, contact:

Email: [email protected]
Phone: 844-439-7627


Terms & Conditions (SMS Terms of Service)

EagleCrest Recovery – SMS Terms of Service

EagleCrest Recovery provides professional alcohol and drug detox, residential addiction treatment, stabilization, intensive outpatient (IOP), and alumni recovery support services in Northwest Arkansas.

By opting into SMS communications from EagleCrest Recovery, you agree to receive text messages related to your inquiry, admissions follow-up, appointment coordination, and recovery support resources.

You can cancel the SMS service at any time. Just text “STOP” to 844-439-7627. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just submit a form again as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for assistance, or contact us directly at:

[email protected]

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive up to 4 messages per month. If you have questions about your text or data plan, contact your wireless provider.

If you have any questions regarding privacy, please review our Privacy Policy here:
https://eaglecrestrecovery.com/privacy-policy