Frequently asked questions for new clients’ family and friends

Yes, mail is welcome and often deeply appreciated. Please allow a few days after admission before sending anything, as the intake process may limit access at first. Clients can receive mail addressed to P.O. Box 1728 Bentonville 72712. Please make sure your loved one is clearly indicated.

In most cases, there is a “peaceful period” during early treatment. This time allows your loved one to settle in, focus on stabilization, and begin recovery without outside distractions. The length can vary but is typically around 5-7 days. But anyone listed on client consents may call and get a status of their loved one 24×7.

Yes, however, for the safety and organization of our programs, packages should not be sent directly to any residential facility. Due to the number of daily operations and moving parts within each location, packages sent to these addresses may be delayed, misplaced, or lost.

All items must be delivered or shipped to our designated drop-off/outpatient center, where they can be properly received and distributed.

To schedule a drop-off, please call (844) 439-7627 and press 2.

Please note that we cannot be responsible for any packages sent directly to a facility.

Yes, printed photos (no Polaroids or anything suggestive) are allowed and can be a meaningful comfort. We recommend simple, non-framed prints.

EagleCrest provides all basic necessities. However, clients may want a small amount of money for optional snacks or personal hygiene items. We recommend sending funds through approved methods only—please call us to ask about the safest and most convenient way to do that.

The most helpful thing you can do is stay patient, stay encouraging, and respect the process. Your loved one is doing hard work. Even a simple letter can mean the world. If you have concerns or need guidance on how to be supportive, our staff is happy to help.